Arrival window
The first appointment of the day starts at the scheduled time. For later appointments we give a one-hour arrival window, since traffic and the job before yours can vary.
If we are running late, we text you right away.
Customer guidelines
Customer Guidelines for Your Lara Maids Service
Everything you need to know before your visit: arrival, access, pets, rescheduling, payment and our satisfaction guarantee.
Welcome
Thank you for trusting us with your home
Opening your door to a cleaning team is a real act of trust. We take it seriously on every visit, whether it is your first deep clean or your hundredth recurring visit.
Lara Maids started with one cleaner and grew one family at a time, by showing up on time, following the same checklist every visit and fixing anything we miss. These guidelines keep that experience smooth for you and fair for the people who clean your home.
Most of it is simple common sense. If anything here does not fit your situation, call or text us and we will work it out together.
The Lara Maids team
Service expectations
Before we arrive
Five small things that help us give you the best result on every visit.
- 1
Clear the surfaces
Pick up clothes, toys, papers and dishes so we can spend the time cleaning, not tidying.
- 2
Put valuables away
Store jewelry, cash, documents and fragile or sentimental items somewhere safe.
- 3
Tell us what matters
Share priorities and special requests before cleaning day so we can plan the visit.
- 4
Keep pets and kids safe
Keep them away from the rooms being cleaned and from wet floors.
- 5
Let floors dry
Give mopped floors a few minutes to dry before walking on them.
Every visit follows the Lara Maids checklist, so the quality stays the same whoever is on your team.
On cleaning day
Arrival and access
Access to your home
You do not need to be home. Most clients share a door code, a lockbox or a spare key.
- Access details are stored securely and shared only with the team assigned to you.
- Tell us about alarms, gates and parking codes ahead of time.
Parking
Please make sure there is a place for our team to park close to your home. If the only option is paid parking, the cost is added to your invoice.
For power washing and exterior painting, please move vehicles away from the work area.
If your home is different from the booking
Our quotes are based on what you tell us. If we arrive and find more rooms, a larger space or a home that needs much more work than described, we stop and talk to you before we continue.
We may adjust the scope or the price, but you are never charged anything without knowing it and agreeing to it first. We do not service hoarding situations or homes with biohazards.
Rescheduling and cancellations
Plans change. Here is how it works
Your appointment holds a spot on our team’s schedule. These simple rules keep it fair for everyone.
24 hours
Notice to reschedule
Call or text at least 24 hours before your visit to move or cancel it at no cost.
50%
Late cancellation
Cancelling with less than 24 hours notice has a fee of 50% of the service price.
50%
No access
If our team cannot get in when they arrive, a fee of 50% of the service price applies.
Emergencies happen. Talk to us and we will always handle them with understanding.
In your home
Pets, supplies and special services
Pets are family too
We love meeting your pets. To keep them calm and safe:
- Keep them in a separate room or crate while we work.
- Tell us if they are anxious, reactive or may try to escape.
- Share any care instructions, like doors that must stay closed.
Supplies and equipment
We bring the products and equipment for your cleaning, including vacuums, mops and eco-friendly products.
Want us to use your own products, for example scent-free options? Just tell us before the visit. We are not responsible for results or damage caused by products provided by the client.
Painting and power washing
Painting and power washing projects start with a written quote that lists the surfaces, colors and prep included.
- Clear the work area of furniture, decor and vehicles when possible.
- For power washing, we need an outside water spigot that works.
- Keep pets indoors while we work outside.
Team care
Safety limits that protect our team
Our cleaners are the heart of Lara Maids. These limits keep them safe and your home protected.
No heavy lifting
We do not lift items over 25 lbs or move heavy furniture and appliances.
Safe heights
We do not climb higher than a two-step stool. We use extension tools for high spots.
No hazards
We do not handle mold, pests, biohazards or dangerous materials.
Respect for the team
A safe, respectful home lets our team do their best work.
Payment
Payment is due on the day of service. We send your invoice by text or email with a secure payment link.
Recurring clients can keep a payment method on file so there is nothing to remember.
Photos and privacy
Our team may take before and after photos of the areas we clean for quality control. They stay internal and never include personal or identifying details.
We only use photos in marketing with your permission, and you can opt out at any time. See our Privacy Policy.
Feedback and communication
Something not quite right? Tell us. Clear communication is how we keep getting better.
- Reach us within 24 hours of your visit.
- Describe what happened and add photos if you can.
- We schedule a fix as soon as possible.
Satisfaction guarantee
If something was missed, we come back and fix it
Your satisfaction is the whole point. If an area was not cleaned to your expectations, contact us within 24 hours of the visit, ideally with photos, and we return to re-clean that area at no extra charge.
- Report within 24 hours by call, text or email
- Photos help us understand and fix it faster
- We re-clean the specific areas for free
Requests made after 24 hours are not eligible for a free re-clean.
Non-solicitation
We invest in hiring, training and supporting every person on our team. To protect them and the service you receive, please do not hire Lara Maids team members directly for private work while they work with us or within 12 months after. All services are booked through Lara Maids.
Thank you
Thank you for choosing Lara Maids
Every visit is done with the same care we would give our own homes, so you can walk in, breathe and enjoy the time you got back.
A cleaner home, without the hassle.